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Policies and Shipping

Shipping Options

We are not shipping products at this time.  In-Store pickup will show as the only option when checking out.  Under special circumstances, we will agree to ship a product with a prior conversation with the customer. Please give us a call at 850-224-7461 to discuss.   

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

Parts and Accessories: If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee. 

Bikes: We want to make sure you are happy with your bike purchase, and offer a year of free tune up and adjustments to make sure it is in good working order.  If you find that it's not the right bike for you, we will offer credit towards another bike or take a return of a new condition bike within 15 days with a 20% restocking fee.

Labor: Labor fees, such as custom wheel builds or other services, are non-refundable. For bikes that have been serviced in the shop, we stand by our repairs and guarantee them for 30 days. Please allow us to make your repair right if you feel it isn't up to par.   

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!